Renewing Sprint.ly’s Commitment to our Customers

Published by on October 7, 2018.

Hi there, 👋🏽 I’m Wade Williams, and I’ve got some exciting news for you.

My team and I have taken over operations at Sprint.ly and are very excited to play an important role in helping our customers ship products faster. We were former customers of Sprint.ly and we love the product for both its simplicity and its full feature set. Over the last 20 years, we’ve worked with small businesses through Fortune 500 companies to improve development team efficiency and continuously deliver value to customers every day. We’ve worked with all the technologies that Sprint.ly is built on, so when we heard there was an opportunity to continue development of Sprint.ly, we jumped all over it.

Today, I’m here to renew Sprint.ly’s commitment to serving our customers. Nothing is more important to us than our customers’ success, and we are committed to providing a world-class experience for our users.

Customer Support

Let’s be serious about serious things. Previous to our arrival at Sprint.ly, the customer support queue appears to have been growing at an alarming rate. Some requests were ignored, others were replied to without proper follow through. This was our first and most important task in transitioning Sprint.ly under our roof. You’ll notice that we run on Intercom now. We’ve upgraded our Support Center and we are responding to each and every customer request.

Please feel welcome to use the blue widget in the lower right hand across Sprint.ly to get answers and report any issues you’re facing using Sprint.ly. Your feedback will directly drive our product roadmap, so please let us know what we can do to help!

Sprint.ly Status

In an effort to provide more transparency and up-to-the-minute status, we’ve launched Sprintly Status. You can use this site to check for system status and we will communicate any service degradation in real time as our team furiously works to ensure Sprint.ly is highly available and reliable for all of our customers.

The Road Foward

We’ve got plenty of ideas on where we would like to see Sprint.ly go next — We’ve heard requests for additional integrations and tools to help folks migrate from their old issue tracker.

Sprint.ly has been consistent in always promising to help your team stay on the same page and keep everyone in the loop. Sprint.ly is here to take the headache out of managing product development. We are excited to bring new business intelligence features to help your team stay on track and deliver better products faster.

What do you like, or dislike about your experience with Sprint.ly today? Please let us know by using the blue intercom widget in the lower right.

FAQ

What’s changing? We’ve taken steps to improve our customer support and service reliability. We’ve migrated to new shiny servers, launched our status page, migrated to Intercom, and fixed some annoying UI bugs. We aren’t killing any features in the foreseeable future, but we have every intention of improving the product you already know and love.

Are you shutting down? Absolutely not 🚀Sprint.ly is here to stay and we’re excited about what the future holds.

Where have you been for the last few months? We’ve been hard at work improving reliability & performance by migrating all of the Sprint.ly servers to new hardware. Long story short, we would have loved to communicate more quickly and clearly about what’s happening at Sprint.ly, but it wasn’t possible until now.