After shipping out new features and changes to our product, we often get to hear how our customers feel about the changes. There are times where our customers love the changes and then there are times where the changes are just plain disliked.
This was the situation we found ourselves in after we rolled out an update to our Item detail page. We moved the comment & attachment upload box up the page and changed the item’s activity stream into a reverse-chronological order. We had actually made the changes to address customer comments that there was too much scrolling needed on that page.
It turned out that the changes, although well-intentioned for one group of customers, really disrupted another group of customers and their own Sprintly work habits. The number of complaints that came through support, Twitter and our Sprintly Customer Community had the highest velocity we had received to date. So we got together, spec’d out a solution and moved the work up our backlog.
Today we deployed a new option on the Item detail page that allows you to sort the activity stream in chronological or reverse-chronological order:
This new option will help our customers use our system more effectively. Thanks for your feedback and persistence because it has helped us get it right! Now we’re back to work on more improvements, bug fixes and new features.
By the way, we’re hiring designers and full-stack developers in Portland, San Francisco and Boulder. If you’re interested in joining the Sprint.ly and Quick Left super awesome teams, Joe and I would love to hear from you!
